The event organiser, FATP, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.
Privacy Policy – Fun at the Pier
Last updated: 28th May 2026
1. Introduction
Fun at the Pier ("we", "us", "our") is owned and operated by Pier Hotel Millport Ltd. We are committed to protecting and respecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.
This Privacy Policy explains how we collect, use, store and protect your information when you visit our website and purchase tickets for Fun at the Pier.
Data Controller
Pier Hotel Millport Ltd
Registered Address:
Grimley & Co, 172 Kelvinhaugh Street, Glasgow, Lanarkshire, Scotland, G3 8PR
Email:
pierhotel.millport@gmail.com
Telephone:
01475530675
If you have any questions regarding this Privacy Policy or your personal information, please contact us using the details above.
2. Information We Collect
We may collect and process the following information:
Information you provide directly:
- Name
- Email address
- Telephone number
- Billing information
- Ticket purchase details
- Any information you provide through contact forms or enquiries
Information collected automatically:
When you use our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Website usage information
- Cookies and analytics data
3. How We Use Your Information
We use your information to:
- Process and fulfil ticket purchases
- Send ticket confirmations and event-related information
- Respond to enquiries and customer support requests
- Manage entry and attendance at the event
- Improve our website and services
- Comply with legal obligations
- Prevent fraud and ensure website security
Where you have given permission, we may also use your information to send promotional emails or updates about future events.
You may unsubscribe from marketing communications at any time.
4. Legal Basis for Processing
We process personal information under the following legal bases:
Contractual necessity
- To process ticket purchases and provide event services.
Legal obligations
- To comply with accounting, taxation, and legal requirements.
Legitimate interests
- To improve our services, maintain website security, and operate our business effectively.
Consent
- Where required for marketing communications and certain cookies.
5. Ticketing Provider
We use Ticket Tailor to process ticket purchases and manage event registrations.
When you purchase tickets, your personal information may be shared with Ticket Tailor to facilitate booking and payment processing.
Ticket Tailor processes information in accordance with its own privacy practices.
We recommend reviewing their privacy policy for more information.
6. Payment Information
Payments are processed securely through payment providers integrated with Ticket Tailor. We do not store full payment card details on our servers.
Payment providers may collect and process payment information according to their own privacy policies.
7. Sharing Your Information
We do not sell your personal information.
We may share your information with:
- Ticket Tailor and associated payment processors
- Website hosting and technology providers
- Professional advisers
- Legal or regulatory authorities where required by law
Information will only be shared where necessary for business operations or legal compliance.
8. Data Retention
We keep your personal information only for as long as necessary to:
- Provide our services
- Meet legal and financial obligations
- Resolve disputes
- Enforce agreements
When information is no longer required, it will be securely deleted or anonymised.
9. Your Rights
Under UK data protection law, you have rights including:
- The right to access your personal information
- The right to correct inaccurate information
- The right to request deletion of your information
- The right to restrict processing
- The right to object to processing
- The right to data portability
- The right to withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details provided above.
10. Cookies
Our website may use cookies and similar technologies to improve functionality and understand website usage.
Cookies may be used for:
- Essential website functionality
- Performance and analytics
- Remembering user preferences
- Marketing (where applicable)
You can control cookie settings through your browser.
If a cookie consent tool is used on our website, you may manage your preferences through that system.
11. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction.
However, no method of internet transmission or electronic storage can be guaranteed as completely secure.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
13. Changes to this Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page together with an updated revision date.
14. Complaints
If you have concerns regarding how your personal information has been handled, please contact us first.
You also have the right to lodge a complaint with the UK supervisory authority: